Ocwen Launches Borrower Services Site
Ocwen Financial (OCN) launched a new Web site that connects mortgage borrowers with community groups and government agencies that provide assistance for distressed homeowners. The Web site -- at https://www.ocwencustomers.com/ -- lists financial counseling resources, as well as sources for job training, food assistance and utility payment assistance for all 50 states, the West Palm Beach, Fla.-based subprime mortgage servicer said. According to a press release, customers can also access the same database of resources by calling Ocwen’s telephone representatives. “Our goal is to help homeowners, including those experiencing financial troubles, stay in their homes,” said Ocwen president Ron Faris. “One of the multiple ways we do that is to lead customers to resources that can help them manage or solve personal and financial problems that may be at the root of missed or late mortgage payments. Homeowners, communities and our company benefit when mortgages are affordable and sustainable.” The Web site was created through a partnership with MortgageKeeper Referral Services, which creates and maintains the resource databases with its MKDirect service. The firm’s president, Rochelle Nawrocki Gorey, said when a borrower misses a mortgage payment, it’s generally a symptom of larger, more pressing problems. “MKDirect increases the likelihood that homeowners will find high quality help to alleviate personal and financial problems — problems that keep them from making their mortgage payments,” Gorey said. Write to Austin Kilgore.