The Office of the Comptroller of the Currency ordered RBS Citizens to pay approximately $2.5 million in restitution to 265,000 affected customers for violations of section 5 of the Federal Trade Commission Act, the OCC said this week.
After the OCC assessed a $5 million civil penalty against the bank, the office ordered the bank to enhance its compliance risk management program, policies and procedures.
Additionally, RBS Citizens need to take other corrective actions to ensure compliance with consumer protection laws, including the FTC Act.
The $2.5 million in restitution will go toward reimbursement of fees, rebates and interest. Four different categories of bank customers enrolled in the bank’s overdraft protection programs or its checking-rewards program will benefit from the payout.
