Articles Tagged with ''Consumer behaviour''

The hidden room for improvement in the mortgage process

"Extra! Extra! Read all about it, Mortgage Bank wins customer service award!" Sadly, that is a headline we rarely see in the mortgage industry. Banks in general and the mortgage industry in particular have a questionable record when it comes to customer service.The ever present, antagonistic relationship between volume and service plagues organizations as they try to grow. It’s like clockwork, as volume increases, service decreases. It used to be the case that you could just throw money at service issues. Well, those days are gone…at least for now.
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Consumer Confidence Up Sharply

The Conference Board Consumer Confidence Index, which made considerable gains in April, surged again in May to its highest level in eight months, as employment concerns ease. The index now stands at 54.9, up from 40.8 in April and significantly higher than February's reading of 25.0. "Continued gains in the Present Situation Index indicate that current conditions have moderately improved, and growth in the second quarter is likely to be less negative than in the first," says Lynn Franco, Director of the Board's research center.
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Economic Indicators Up, No Thanks to Home Building

While the nation's recession is likely to continue into the near term, the economy's deterioration will be far less intense than in recent quarters, according to The Conference Board, whose Leading Economic Index released Thursday shows a significant 1.0% increase in April. The index posted a 0.2% decline in March and a 0.5% decline in February.
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Consumer Sentiment Index Rises In March: Report

Consumer confidence improved just slightly in early March, according to the Reuters/University of Michigan Consumer Sentiment Index released Friday, which "unexpectedly" rose to 56.6 from 56.3 in late February. The index's reading, however, still sits at a near 28-year low, reflecting mounting job losses and a deepening recession.
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Yet Another Plunge in Consumer Confidence

The Conference Board Consumer Confidence Index, which decreased slightly in January, fell to an all-time low in February. The Index now stands at 25.0, down from 37.4 in January. The Present Situation Index and Expectations Index also deteriorated, dropping to 21.2 from 29.7 last month, and to 27.5 from 42.5, respectively.
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Consumer Confidence Reaches Record Low

Well, We'd like to tell you consumer confidence is on the rise -- goodness, if just for a change in pace -- just as we'd like to tell you foreclosures were on the downfall and unemployment claims were rapidly falling, but unfortunately, that's not the case.  Consumer confidence actually hit a record low in January amid worries over future income, according to the Conference Board's monthly index reported Tuesday. The proportion of consumers expecting an increase in their incomes declined to 10 percent from 12.7 percent in December.
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