Articles Tagged with ''TMS''

Take the 800 # customer service challenge

How fast does your subservicer pick up their phone lines and represent your company?
Go on. Call your subservicer. Are they answering in 60 seconds or less? Or, did they leave you on hold for 10, 20, or even 45 minutes? If your wait time felt like forever, guess what? That’s the exact same type of infuriating situation that you’re putting your customers through.
Read More

The "new school" in correspondent lending: The best price value equation

Customers are worth more than an extra 2 bps
If you ask what matters most when selling loans off, the knee jerk answer is “best price.” Sure, sharpen the pencil, squeeze an extra 2 bps, and look like a hero because you opened up your warehouse lines. Here’s the bad news: That’s old school and affects the long-term growth of your company.
Read More

Don’t wait for disaster to strike — test the strength of your subservicer now

This TMS checklist will make sure your borrowers get white-glove service at a critical time
Unfortunately, natural disasters and hurricanes will happen. It’s on you to make sure borrowers are in the best hands possible when it happens. To test the strength of your subservicer, go through this check list to see how well they’d be prepared for a future crisis.
Read More
From HW Magazine

2018 HW Insiders: Kristi Schleicher

Vice President of Customer Experience, TMS
Kristi Schleicher has been a magnet for not only making people fall in love with TMS but making them feel like they a part of the family. Schleicher has been responsible for turning positive and negative callers into some of TMS’ biggest fans.
Read More
From HW Magazine

SIME provides transparency between lender, borrower and servicer

Includes new borrower-facing mobile app, TMS Happinest Mobile
While the industry as a whole has been laser-focused on creating digital loan applications to drive leads into their pipeline, TMS laid the foundation for a new way of doing business by focusing on the borrower first. Recognizing the need for innovation in servicing, TMS created a subservicing platform, SIME, Service Intelligence Made Easy, that allows more transparency between lenders and servicers.
Read More

Barbara Yolles, chief strategy officer at TMS, to speak at engage.marketing

Join us for a master class on marketing in the Millennial era
Everyone has an opinion on how to best reach Millennial borrowers, but real data is hard to find. That's why we've invited marketing veteran Barbara Yolles, chief strategy officer at TMS, to speak at engage.marketing at a session titled: Creating Trust with First-Time Homebuyers: A Master Class on Marketing in the Millennial Era. The master class will include data from a recent TMS survey that details what Millennial homebuyers are looking for in a lender. 
Read More
From HW Magazine

2018 Women of Influence: Barbara Yolles

TMS Chief Strategy Officer
Yolles’ leadership and uncanny ability to galvanize organizations and inspire key stakeholders challenged the category and those who think lending is only about rates and FICO scores. Instead, Yolles believes it is about the lives and aspirations of more than a million Americans trying to make their dreams come true.
Read More
From HW Magazine

2018 Women of Influence: Kirstin McMullen

Chief Financial Officer at TMS
TMS has attracted industry top talent to lead its massive growth plans, and as chief financial officer, Kirstin McMullen is a major addition to the team. McMullen is an expert in masterminding a financial organization that positions companies for massive growth and valuation.
Read More

TMS promotes two key leaders

Barbara Yolles and Pete Sokolovic promoted to new roles
After launching Happinest, a homeownership solution, The Money Source recently announced the promotions of Barbara Yolles to chief strategy officer and Pete Sokolovic to president of originations. Notably, Yolles will be speaking at HousingWire’s engage.marketing conference.
Read More

[Exclusive] The Money Source abruptly lays off 60 people

Says layoffs will help its growth
Mortgage lender The Money Source abruptly laid off 60 staff members Monday, a source close to the matter told HousingWire. The move seems to contradict TMS’ plan to grow its servicing portfolio to more than one million loans by 2022, but the company said these layoffs will actually encourage its growth.
Read More