Northbrook, Illinois-based HEART Financial Services, a loss mitigation outsourcer, said Monday that mortgage industry veteran Donna Krall had joined the firm as executive vice president of operations. With nearly 30 years in financial services, Krall will oversee the day-to-day home retention and client fulfillment operations of HEART Financial Services, the company said in a press statement. Krall was senior vice president and national operations director for retail lending at Washington Mutual, which was acquired last year by JP Morgan Chase & Co. (JPM); after the acquisition, she was senior vice president of operational quality and compliance manager for home loan production at the banking giant. She had direct responsibility for all compliance and audit activities, as well as policy and procedures, offshore services contracts, and operations management for all channels of loan production, including retail, consumer direct, and correspondent. Prior to Washington Mutual and JP Morgan Chase, Krall was senior vice president and national operations director for CitiMortgage’s consumer direct lending operation in Southfield, Michigan, where she managed a lending operation producing $23 billion in yearly production. “Donna Krall is an extraordinarily talented professional,” says HEART Financial Services CEO Gerald Alt, who also runs LOGS Network, a network of law firms that specialize in representing creditors rights in residential mortgage defaults and borrower bankruptcies. “She brings a wealth of experience and tremendous expertise in areas that will enrich our loss mitigation efforts on behalf of our clients, and ultimately will help us keep more people in their homes." Write to Paul Jackson at