The rapid pace of innovation that transforms the customer experience in other consumer industries is starting to ignite new automation in the servicing industry.
As other industries continuously raise the bar on the expected standard for the customer experience, the servicing industry is being driven to switch from a manual and static position to one that requires servicers to deliver a dynamic experience.
Servicers need to shift their attention and objectives for the future to a roadmap that prioritizes innovation and improvements to their operations for customers.
CoreLogic is dedicated to maintaining a strong pulse on the servicing industry, along with the latest trends and forward-thinking solutions that other consumer industries are releasing.
CoreLogic’s solutions span the entire mortgage life cycle, with its servicing products and tools helping with acquisition and transfer, portfolio management, investor accounting and reporting, automated loan modification and decisioning, and risk management.
The servicing solutions help ensure greater accuracy through automation and analytics, equipping clients with high-quality data and a full scope of services for a seamless process.
As a result, servicers can rest-assured that they’re providing a successful homeowner experience that parallels what consumers experience in other industries.
For example, just as consumers expect real-time notifications, such as package tracking from an online order, homeowners are expecting more visibility in the status of their real estate tax payments or mortgage updates.
CoreLogic’s technology is helping lead this shift through real estate tax and payment solutions like its DigitalTax Platform that provides a unified and consistent view of property tax data across the mortgage ecosystem. Through the platform, servicers benefit from accurate data faster, eliminating some of the biggest issues that frustrate borrowers.
Since CoreLogic is committed to procuring accurate data and building solutions to optimize that process, servicers are able to pass off some of the biggest challenges they face, such as compliance and data accuracy, and tap into the resources CoreLogic has already built out to scale.
By working with a company that is dedicated to investing heavily in infrastructure to help facilitate a faster and more frequent exchange of data between customers, servicers and tax collectors, clients can leverage services that help ensure the most accurate data and fastest turn times, fueling the best borrower experience possible.
More homeowners are using their service experience in other industries to gauge their satisfaction in the mortgage environment. They’re able to order a product online and have it shipped to them, sometimes within the hour, all while tracking the entire process from a mobile device in real-time.
CoreLogic is focused on bringing this new dynamic experience to homeowners, helping servicers transition away from an outdated, static process and position servicing clients for success through positive impacts to the homeowner experience.
As the industry evolves, CoreLogic is determined to continue investing in product development efforts and building tools from the outside in, using the voice of the customer as guide for their top objectives.
CoreLogic remains committed to uncovering and solving for the biggest client pain point, aligning their technology capabilities and domain expertise to help drive the customer experience forward.
Eric Christensen, Executive, Product Management for Real Estate Tax & Payment Solutions at CoreLogic
Eric Christensen currently serves as executive, product management for the Real Estate Tax & Payment Solutions business at CoreLogic. He has 25 years of experience with mortgage industry firms, including FICO, First American, Fannie Mae and Black Knight. Christensen has spent his career developing knowledge around financial software, predictive modeling and analytics, credit risk technology and decisioning software. His expertise extends in fraud management, competitive strategy, business planning, sales and marketing as well as risk management and regulatory relations.
Sapan Bafna, Senior Leader, Advanced Delivery Engines at CoreLogic
Sapan Bafna currently serves as senior leader, Advanced Delivery Engines at CoreLogic. His team, part of the Property Intelligence & Risk Management Solutions division, develops lean processes, data and agile technology to improve products at CoreLogic. He joined the company in 2004 to focus on various process engineering and business development roles.