Bank of America (BA) gave mortgage relief to 100,000 eligible homeowners with certain Countrywide subprime and option-adjustable-rate mortgages (ARM) under its National Homeownership Retention Program (NHRP). BofA started the program 10 months ago. According to its most recent quarterly progress report, more than 31,000 customers received the assistance in Q309. Between Dec. 1, 2008 when the bank launched the program, and Sept. 30, 2009 BofA offered mortgage modifications to 143,271 homeowners, according to the report. In addition to offering loan modifications, the NHRP guidelines provide relocation assistance and foreclosure relief programs in 41 participating states. BofA provided more than $40m in relocation assistance to its customers and to tenants of eligible properties. Under the Home Affordable Modification Program (HAMP), BofA started 136,994 trial modifications, the most of any participating servicer on a gross volume basis but 14% of its eligible portfolio. Through HAMP, the US Treasury Department allocates capped incentives for the modification of loans on the verge of foreclosure. BofA received a potential capped incentive of $967m under HAMP and holds 990,628 eligible loans – the most of any participating servicer. “Through this and other programs, Bank of America has provided relief through completed and trial modifications to more than 600,000 customers since the beginning of last year,” said Jack Schakett, credit loss mitigation strategies executive for Bank of America Home Loans. Write to Jon Prior.