Kristi Pickering is a self-made mortgage professional with more than 25 years of industry experience. Throughout her career, Pickering has acquired invaluable knowledge that has enabled her to see the bigger picture.
As a result, Pickering’s leadership experience is deep and varied as she has held positions at several institutions, including Caliber Home Loans, Bank of America and Countrywide Home Loans. While at Caliber, Pickering served the company as its senior vice president of national retail operations. In this role, Pickering managed 850 operations employees across the United States and 80 offshore employees. Additionally, Pickering oversaw three acquisitions while at Caliber, including the merger of Caliber Funding and Vericrest Financial, which resulted in a full-service residential mortgage banking platform. This year, Pickering was hired as the senior vice president of process automation at Academy Mortgage Corporation, where she is responsible for working with the sales, operations, and technology teams to assess, identify, build and implement technologies that enhance the customer experience. Currently, Pickering is overseeing the company’s launch of two major technology developments, My Mortgage and AMY—tools that will have a significant impact on improving the origination process.