Susan Tobin, Chief Business Architect, PromonTech

In her role as chief business architect at PromonTech, Susan Tobin is responsible for defining the business scope and requirements to ensure the development of compliance-driven solutions that solve for the most pressing problems for consumers and lenders. Tobin draws on her expansive knowledge in risk, compliance and operations to guide product development teams through the complexity that exists in lending. She was one of PromonTech’s earliest hires and was instrumental in developing its point-of-sale solution, Borrower Wallet.

Tobin led the user experience efforts that created a broad understanding of PromonTech’s product features, meeting the needs of both applicants and loan officers while satisfying the evolving compliance environment. She also played a major role in drafting PromonTech’s True North, the company’s product development goals.

Tobin is a rare combination of a visionary and a doer, someone who can roll up her sleeves and evaluate manifold issues that require careful unwinding and re-assembling. As a startup that continues to build tools to solve problems in the lending space, PromonTech considers her leadership invaluable. She is an expert on origination and capital market challenges and informs new solutions that will create real improvements in borrower education through secondary market execution.