As the head of product expansion and compliance for Qualia, Charlotte Brown is responsible for regionalizing Qualia’s title and closing software platform nationwide for various regulatory and practice environments.
During the past year, Brown has led efforts to expand Qualia’s service offering from three states to nationwide, across more than half a dozen underwriters. She has built a team that has helped accelerate her efforts to add thousands of region-specific documents and has been pivotal in enabling Qualia to support title companies working on anywhere from two to 2,000 closings per month.
Brown has built and maintained strong relationships with underwriters across the country as well as acted as the bridge between industry representatives, Qualia’s users and the company’s technical product team. She drove the roll-out of a new tool, custom designed within Qualia, that allows users to template their own documents.
Brown identifies user pain points and coordinates the design of solution sets as she frequently shifts between working with a customer success team, thousands of customers and a highly technical engineering organization. She also acts as the point of contact for the company’s partner underwriters.