Brian Hughes’ work in support of the nationwide eClosing initiative is helping to shape the future of the mortgage industry. He has established an expert team that, through his leadership, is impacting change at the national, legislative level by becoming advocates and educators. Hughes’ ability to find the balance between the multiple perspectives that fuel successful solutions is anchored in his commitment to recognizing and understanding the client experience.
Hughes and his team regularly contribute as speakers and panelists at high-profile, national conferences. More importantly, they are actively participating on various working groups with industry associations including the Mortgage Bankers Association, the American Land Title Association and more. He is committed to educating the industry about the future of eClosing and takes ownership to complete necessary actions to support its implementation.
Hughes believes strongly in the power of a team environment and has worked diligently to create that team success culture during his 17 years at Title Source. For example, he hosts “Office Hours” that allow any team member in the company to have one-on-one time with him and also participates in a program called “Chow with a Chief” to solicit open honest feedback from team members over lunch. Positively reinforcing what people are doing right, encouraging and listening to everyone’s ideas, cultivating empathy and inspiring an insatiable curiosity are all elements of Title Source’s company culture that align with his drive to impact the progress of the nationwide eClosing initiative.
What’s the best advice you’ve ever received?
“‘If you want to learn something, teach it.’ It’s true. I carried that lesson with me through eight years of coaching hockey, and I apply it today.”