As fulfillment operations manager, Amy Jones oversees Altavera Mortgage Services’ high-performance operations staff. The staff is comprised of processing, underwriting and closing teams that are often assigned to as many as 10 client projects simultaneously.
Jones’ responsibilities include developing and managing team leaders, assessing team performance, interfacing with operational peers within client organizations, and implementing new client projects.
Jones’ accomplishments are remarkable because she transitioned from a peer-level role as an underwriting team member to her leadership role in the last 12 months.
Also in the past year, Jones has successfully implemented six new client projects and grown her staff by 40%.
Jones also designed and oversaw an internal initiative that reduced overtime hours by 17% while improving total staff production, resulting in an increase to Altavera’s bottom line and more personal time for the staff.
"Her ability to see not only the big picture, but also the devil in the details, allows her to readily facilitate effective solutions for staff and clients."