VP, Operations, Stearns Lending
“Mellissa has built a culture where people truly enjoy coming to work, as her focus is on employees’ growth and happiness.”
Mellissa Bresch has been a vital component of the operations team at Stearns. She has grown her team to a total of 80 employees and now supports half of the U.S. and all of the fulfillment for the company’s jumbo and 203K loans. Additionally, Bresch helped build and pilot multiple processes and programs.
Under Bresch’s leadership, her regional operations center has been a consistent top performer in operations Key Performance Indicator reporting and ranked first overall in VA and U.S. Department of Agriculture funding over the last three years. She has one of the highest retention rates in the organization and she is always striving to push through boundaries in order to exceed goals and create a better customer experience.