Client Services Delivery Associate Manager, Document Center, Mortgage Cadence
“By challenging the status quo and constantly bettering himself and others, Tom has proven to be an invaluable asset to both Mortgage Cadence and our customers.
Tom Paulett and his team are directly responsible for maintaining Mortgage Cadence’s core document library and creating custom documents as defined by its customers. Paulett routinely evaluates company processes and identifies areas for improvement. For example, he redesigned the onboarding process in order to allow for streamlined growth and repeatable processes.
He also refined processes post-onboarding by developing a team that ultimately increased efficiency between the existing and new teams.
Paulett reduced the overall business analyst ticket count 75% by developing an additional BA team, which increased efficiency between the existing and new teams. He also expertly navigated and implemented TRID regulations alongside the compliance team to deliver TRID-ready releases ahead of the effective date.
In addition, Paulett developed a comprehensive knowledge base site that is frequently used by new hires as well as other development teams to find information.