Under pressure from a tight credit and regulatory environment, companies in the mortgage space have responded by leveraging technology to gain more ground. In some cases this has meant adapting current systems to accommodate new processes, and in others, it has meant creating entirely new mortgage technology products.
In this section we highlight products that are game-changers for companies working hard to adhere to regulations while still providing great service to their clients. The list features products ranging from new mobile platforms to a loan-level audit capability that will reshape the way audits are done for years to come.
By tackling the challenges head-on, these companies are setting themselves up for long-term success. The efficiencies they see today will continue to pay dividends in the future as they realize significant gains from a faster, more streamlined process.
ServiceLink developed ClosingStream 10 years ago when e-mortgages were first being discussed in the industry. Fast-forward to today, and the product is a perfect fit for the demands of tech-savvy consumers.
“We have reached a tipping point where not only Millennials and professionals prefer to conduct business online, but even the older generation is embracing technology,” Al Verkuylen, executive vice president of title and escrow strategy at ServiceLink, said.
“Introducing technology into the closing process is a natural progression as our industry evolves. We believe we meet the advanced e-closing guidelines issued by the Consumer Financial Protection Bureau and are confident in our time-tested solution, which has been used to deliver 4 million documents and process more than 70,000 closings,” Verkuylen said.
The ClosingStreamplatform incorporates all of the ceremony involved in a traditional loan closing, but simplifies and speeds up the process. For consumers who opt in for an electronic closing path, ClosingStream serves as the entrance point — setting expectations for the entire closing transaction.
The consumer can begin with authentication through a private label solution linked to the lender’s website and never have to access another system to receive loan estimates, disclosures, the appraisal and pre-review. As the loan progresses, the consumer can e-Sign loan documents and even provide intent to sign for wet-signed and notarized documents prior to the closing date.
“ClosingStreamprovides a seamless consumer closing experience, allowing ServiceLink, our customers and consumers to embrace the new CFPB TRID disclosure requirements while streamlining the portions of the process that have the potential to slow down or delay a closing,” Verkuylen said.
ClosingStream also offers customizable Tool Tips and a chat feature should consumers have additional questions. In addition, ClosingStream’s notary portal and advanced e-closing modules were designed to help both ServiceLink and its closing agents manage orders and identify and correct potential execution errors before the borrower leaves the closing table – enhancing the overall post-closing QC process.
The ClosingStream solution not only gives consumers the mortgage borrowing experience they want, but it creates efficiencies for the lender. By following ClosingStream’s online delivery and acknowledgement solution, lenders can save up to four days over mail-away disclosure processes.
“ClosingStream is a time-tested solution that will help lenders quickly meet compliance obligations with regard to the CFPB TILA-RESPA Integrated Mortgage Disclosure Rule. ClosingStream, and its full suite of modules meeting needs from early disclosure through closing and loan modification and REO, is fully customizable and adaptable to enhance many mortgage and non-mortgage industry processes,” Verkuylen said.
Over the course of the past decade, ServiceLink has developed, updated and adapted ClosingStream to meet the continual changes and challenges the industry has faced during this period. Today, ClosingStream serves not only as an e-closing platform, but supports a multitude of functions, including delivery and tracking of early disclosures, appraisal delivery, notary order management and enhanced document signing, with additional enhancements in support of settlement agent management.
“The goal has always remained the same: to simplify and streamline the mortgage closing process for all involved, while giving consumers the ability to receive and execute loan documents virtually anywhere and at any time,” Verkuylen said.