Capital One Financial Corporation (COF) announced the addition of Desmond Smith as head of sales for Capital One Home Loans.
In this role, Smith will join the Home Loans leadership team and will be responsible for building a mortgage sales team throughout the company’s branch footprint, Capital One said in a release.
Smith brings more than 20 years of experience to his position at Capital One.
He joins Capital One from Citibank, where he served as managing director responsible for all originations across channels including distributed retail, direct to consumer, relationship retail, strategic markets and correspondent lending.
Prior to joining Citigroup, he was senior vice president of national retail sales at JPMorgan Chase Bank. While at JPMorgan Chase, Smith created a national builder and condominium platform.
Smith also served in various leadership roles at Wells Fargo for almost a decade, including retail program management with direct responsibility for private mortgage banking, mortgage resources, new construction and renovation lending.
“Desmond is a proven sales leader. He has deep expertise and a strong track record of achieving outstanding sales performance, while significantly improving customer experience,” said Eric Schuppenhauer, head of originations for Capital One Home Loans. “He will support our growth plans as we bring forward new and innovative approaches to the home lending experience, with new product launches and expanded digital capabilities.”
Smith said that he is excited to join Capital One.
"Capital One is an innovative company and a very talented team that is focused on delivering a truly exceptional customer experience,” Smith said. “I’m thrilled to be joining Capital One.”