Green Tree Servicing, a subsidiary of Walter Investment Management Corp. (WAC), announced Friday that it received a superior five STAR designation as part of Fannie Mae’s Servicer Total Achievement and Rewards program for 2014.
The STAR program measures participating servicers on overall STAR performance, including factors like customer service levels and foreclosure prevention activities.
Other factors, including internal controls, training effectiveness, the use of technology and staffing are evaluated. Additionally, a servicer's ability to provide “exceptional customer service” as well as a servicer's effectiveness in delivering a range of loss-mitigation solutions are factors assessed in determining a servicer's final STAR designation.
According to Walter Investment Chairman and Chief Executive Officer Mark O’Brien, Green Tree achieved the highest designation awarded under the STAR program for 2014. Green Tree also said that 2014 is the third consecutive year the company has earned the top performer distinction within its STAR peer group.
“As a result of its outstanding performance in the majority of the metrics associated with customer satisfaction and its demonstrated use of servicing best practices, Green Tree was rated as the top performer based on the customer satisfaction critical success factors,” O’Brien said.
“We believe our goal of providing excellent customer service to reduce future delinquencies and our focus on supporting borrowers through some of the most challenging aspects of home ownership, including providing assistance to more than 31,000 borrowers through our loss mitigation efforts, has driven these positive STAR results for 2014,” O’Brien said.
“We are committed to maintaining these high STAR performance standards and look forward to remaining one of Fannie Mae’s most highly designated servicers for years to come."