As the chief loan administration officer of Caliber Home Loans, Ann Thorn leads the large and dynamic servicing and production operation organization, which has worked tirelessly to address customer needs during the ongoing coronavirus pandemic.
Thorn and her team quickly mobilized more than 2,000 employees to work from home during the COVID-19 crisis, over a period of just a few weeks. By making sure that her vast organization could work safely at home, she demonstrated that her priority was to put Caliber’s employees’ safety first. She has a proven track record of influence: In 2019 Thorn and her team facilitated a 49% increase in production by processing, underwriting and closing over 210,000 loans for $60 billion across four sales channels while reducing the cost to produce by 22%. Plus, her group assisted over 9,000 families to stay in their homes over the last year by completing loan modifications and other loss mitigation programs. Thorn is a respected leader at her company and within her community. Proving she is committed to developing the talent of Caliber, in the last year, 75 employees were promoted and 14 had their roles expanded. She sponsored the creation of a women’s employee network at Caliber and is also a member of the Economic Leadership Council of the Texas Women’s Foundation.