Richard Gagliano is a skilled and talented leader who is leading efforts to deliver on innovation to support Black Knight’s success and working collaboratively with the company’s lender, capital markets and GSE clients to support a more advanced mortgage industry.
That success is evidenced by the number of new clients signed, cross-selling to existing clients and delivering innovative solutions that help clients grow their business, protect their business from risk and further streamline operations. Under Gagliano’s leadership, Black Knight created a unique approach for implementing the Empower loan origination system to support mid-tier lenders with origination.
It enables mid-market lenders—including regional banks, credit unions and independent mortgage bankers—to gain the benefits of the Empower LOS with reduced implementation timelines, costs and complexity. The solution, which was built based on the industry’s most common lending practices for retail lending, can help clients streamline processes and support regulatory compliance. Gagliano also led Black Knight in launching new solutions outside of the core LOS platform to help originators better serve their customers, increase productivity and comply with regulatory requirements.
Examples of these solutions include AIVA, Regulatory Assist, Fee Service and the Actionable Intelligence Platform. In response to the need for more virtual closings as a result of the COVID-19 pandemic, Gagliano helped lead the effort to create enhancements to Black Knight’s Expedite Close solution to enable lenders, settlement agents and consumers to securely collaborate online. After Black Knight’s acquisition of Compass Analytics in 2019, Gagliano also assumed leadership of that area of the company.
What’s the best advice you’ve ever received?
Stay highly focused on your customers, whether external or within your organization. Listen and engage your clients to ensure you deliver the right solutions. Remember that giving the best possible service is key, even when things are not going your way.