Solving the Post-Close Challenge with Intelligent Automation

Join our upcoming webinar as SoftWorks AI CEO and Avanze CEO explore the advances in tech that allow for greater levels of automation and cost reduction, especially in support of post-close and pre-fund review.

Spruce’s Patrick Burns on innovation in title technology

In the season finale of Housing News season 5, Spruce CEO discusses heightened investor interest in title tech, innovation and fintech adoption.

The 100-years-war over real estate commissions

HousingWire plunges down the rabbit hole of residential real estate commissions, uncovering the past, present and future of this wholly unique part of the economy.

Real estate agents and LOs: the great collaboration

We spoke with Propertybase CEO Vance Loiselle about real estate tech and how the past year has accelerated the need for digital collaboration tools across the entire customer journey.

Awards

2020 HW Tech100 Mortgage winner: Sutherland

Digital Assistant helps quickly answer questions

Sutherland’s Conversational AI/Carebot solutions enables our clients to focus on their NPS and CX by providing a self-serve model for their customers. Secondly, this solution allows the customer 24/7 access to handle their inquiries, it has a positive effect reducing client call volumes, and reduces their overall cost per loan. Users can reach out to a digital assistant in the form of a chatbot widget on Servicers Customer portal and App. The goal of the digital assistant is to help quickly answer questions and complete simple transactions.

  • As more borrowers leverage the Carebot, it enables the care team to focus on having high-value conversations with borrowers
  • For one servicer, Carebot handled 400 questions without the need for the customer to call into a live agent
  • Reducing call volume by 30% provides our clients scale solutions without increase the cost per loan

www.sutherlandglobal.com

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3d rendering of a row of luxury townhouses along a street

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