Awards

2020 HW Rising Star: Tim McCallum

Fannie Mae Vice President of Customer Management

Tim McCallum
Fannie Mae Vice President of Customer Management, Age: 39

For more than 10 years, Tim McCallum has implemented industry-changing technology and process improvements at Fannie Mae, giving the company’s customer management teams a competitive edge. McCallum began his career at Fannie Mae as a senior manager with REO alternative disposition in 2010. Just two years later, he was promoted to director of short sales and one year after that, he jumped to vice president of short sales and mortgage release. In his current role, McCallum is responsible for the end-to-end management of Fannie Mae’s largest single-family lenders. One of his greatest accomplishments at Fannie Mae was implementing pricing and negotiation strategies to a portfolio in excess of $20 billion annually and increased returns by more than 1300 net basis points over previous methods. He also pioneered Fannie Mae’s HomePath short sale platform to reduce risk in fraud, financial and reputational areas by negotiating directly with realtors through an online portal. 

What is the best piece of advice you have ever received
“You learn a great deal more by listening than by speaking. Great ideas are all around us and come from everyone including customers, employees and consumers. By asking the right questions, being inquisitive and listening to the responses often generates new and creative ways to approach everyday problems.” 

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