Jordan Wild’s strong leadership skills, programming prowess, and customer empathy have driven platform advancements that have propelled SimpleNexus to the Inc. 5000 list of fastest-growing companies. These advancements have helped lenders achieve 30% higher pull-through and a 20% faster time-to-close across 784,602 loans in 2019 alone. Since joining the company during its startup phase almost four years ago, Wild spearheaded the development of SimpleNexus’ integrated disclosures solution, now used to generate 40,000 mobile disclosures packaged per month and growing. He developed the solution by sitting down with local lenders several times a week to understand the disclosure process from both the borrower and lender perspective, and he and his team refined dozens of prototypes over the course of a year and half based on lender feedback. Wild’s ability to channel the voice of the customer has been a significant contributor to SimpleNexus’ more than 90% customer retention rate. Wild also plays an important role in training new employees by helping them hone their script-writing skills and mentoring them on the complex mortgage process that SimpleNexus supports.
What is one habit that has helped you succeed?
“Practicing empathy has been central to my success, both personally and professionally.”