Rich Tucker prioritizes people, which has made him successful in his role. He’s extremely approachable, friendly, knowledgeable and willing to do whatever it takes to see his team members succeed.

As the recently promoted chief operating officer at Waterstone Mortgage, he manages his team with sincerity, transparency and enthusiasm—and never misses the opportunity to celebrate a team member’s achievements. In a world where companies value the bottom line more than people, Tucker is refreshingly different. He was instrumental in Waterstone Mortgage Corporation having its best year ever in 2019, with nearly $3 billion in annual loan volume and more than 14,000 units. While the national economy struggled through the COVID-19 pandemic in the spring of 2020, WMC had record-shattering production in March, April and May — mostly thanks to Tucker and his team. Tucker is well-respected by his employees, colleagues and the sales team. His positivity, sense of humor and tireless work ethic make him an incredible asset to WMC.