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The core of the company’s offerings is QSHIELD, a suite of products and services that provides multi-faceted safeguards to their mortgage servicer clients, including protecting their loan assets, customer relationships, investor partnerships and brands.
“QSHIELD provides coordinated service programs to help ensure mortgage assets are protected from loan origination through disposition, including portfolio tracking, risk management, traditional and specialty insurance,” said Frank Dunn, senior vice president of lender placed solutions at QBE. “QBE is a premier provider in our industry that can offer all the components of QSHIELD as a complete, compliance-focused program from one company.”
The company’s team of compliance experts is dedicated to helping lenders navigate regulatory challenges with QBE’s proprietary technology platform, ComplianceTrack, which gives clients timely information and critical guidance.
“QBE provides best-in-class compliance solutions that mitigate lenders’ risk in today’s challenging regulatory environment,” said Detta Cutright, senior vice president, client development. “We’re an active member in insurance, mortgage and trade associations, and our participation in the activities of the GSEs and regulatory bodies provides compliance leadership while offering a powerful voice for shaping the future of the industry.”
The company has compliance and legal resources with relationships throughout the industry and its senior management team also includes a full-time industry relations executive. QBE’s success is directly tied to the company’s focus on customer experience, according to President Matthew Freeman.
“We recognize how valuable each customer relationship is to our clients and we focus on safeguarding those relationships by providing an award-winning customer-centric approach to our interactions with our clients’ customers,” Freeman said.
QBE is the only provider in the industry to earn Benchmark Portal’s “Call Center of Excellence Award” for eight consecutive years, and the company has also earned six consecutive years of ISO 9001:2008 certification. The ISO 9001:2008 certification specifies standards for a quality management system that demonstrates the ability to consistently provide products and services that meet customer and applicable regulatory requirements.
“QBE’s certification is independent proof of our organizational commitment to providing excellent products and services to our clients and their customers,” said Freeman.
The regulatory focus on insurance tracking and lender-placed insurance means protecting the consumer is more important than ever, a challenge that Freeman gladly embraces.
“We see that as an opportunity to do three important things,” he said. “First, we will continue evolving our products and services to ensure that our clients remain in sync with new regulations. We will also build strong partnerships and act as advocates within industry organizations and regulatory agencies. Finally, QBE will continue being a thought leader in identifying solutions that insure loan assets while also providing the most customer-centric approach.”
Detta Cutright, senior vice president of client development, oversees business activities focused on client relationships, sales and business development. Cutright has served as vice president of business development for Essent Guaranty and national account manager for Republic Mortgage Insurance Co. Cutright launched her career at Fannie Mae, where she spent 13 years. She has a bachelor of science degree in finance and economics from the University of Florida.
Frank Dunn, senior vice president of lender placed solutions, serves as the hazard insurance executive responsible for QBE’s lender-placed property programs, where he also directs the overall function of its compliance department and leads the company’s client relationship management initiatives. Dunn, who has over 25 years of industry experience, joined QBE in 2001. He obtained his bachelor of science in finance and business administration from the University of Southern California and his juris doctorate from Loyola.
Matthew Freeman is president of QBE’s mortgage and lender services division and is responsible for setting the strategic direction of the business line and executing its unique strategy. Since joining QBE’s executive team in 2008 he has overseen the company’s ISO 2001:2008 certifications, Call Center of Excellence certifications and expansions to its technology platforms. Prior to QBE, Freeman’s 15 years of experience included roles in strategy, corporate development and finance with CareMedic Systems, Deloitte Corporate Finance and Andersen Corporate Finance. Freeman holds a bachelor of arts degree from the University of California at Los Angeles and an MBA from the Goizueta Business School of Emory University.