ditech has an appetite for challenges. Where other correspondent lenders see tough loans, ditech sees opportunity, leveraging its expertise to help clients of all sizes grow their business.
“As a result of being in the field with our clients and our team culture, we’ve acquired a skill set for finding solutions for our clients,” said John Davis, senior vice president of correspondent lending at ditech. “Hence, we’ve greatly reduced the number of overlays and continually seek to streamline our loan audit process.”
By offering a range of programs and best-in-class turn times for funding, ditech makes it possible for clients to increase their loan volume.
“Our clients enjoy the benefits of our proven delivery platform, the expertise of our sales directors, ditech’s team approach to their accounts and ditech’s significant resources,” Davis said.
These resources include:
“This suite of options when combined with our pro-service team approach and our industry expertise, helps ditech stand out from other correspondent lenders,” Davis said. “We look at each customer independently and listen to their needs, then come up with solutions that fit their needs. It’s not a one-size-fits-all approach.”
Customer support is an essential part of ditech’s process. Clients can access direct support through their sales director, a client services team and a dedicated client manager. A client manager is assigned to each correspondent because ditech’s goal is to deliver high-touch customer service.
“When customers have an issue, they need to get it resolved in a timely manner. Right now, as the market has turned toward a purchase market, it’s about speed and accuracy, and our customers are very happy with how we have built our process,” Davis said.
ditech’s technology platform is designed to help customers get to the data they need and create the customized reports they want in an easy, quick format. The company’s Compliance Check analyzes and verifies loans, while its image central tool lets customers easily capture loan data — speeding up the loan purchase review process while improving data accuracy.
ditech clients also get members-only access to ditech’s correspondent lending website for alerts, training and ways to explore a borrower’s loan options.
“Our website is built so that our correspondent lenders can get information easily and they can control what their customers see on our website,” Davis said. “Our clients feel that we are very consistent, from the way our website is laid out to how we communicate changes — whether that’s alerts, bulletins or announcements. They know where that’s going to come from and they aren’t surprised when there are changes.”
ditech recognizes the importance of empowering its clients to problem solve, and offers best-in-class training on products and services through sales directors and how-to webinars from ditech’s certified trainers.
“The ditech difference is our willingness to listen and proactively work with clients to navigate the programs, compliance and myriad of challenges in selling loans in the secondary market,” Davis said.
“We are a team, in a company, dedicated to building successful partnerships with our correspondent lenders.”