Fannie Mae omits BofA, Chase from top mortgage servicers
Fannie Mae finalized its list of mortgage servicers on track for its highest scores in a new program designed to measure and reward improved customer service and foreclosure prevention.
Fannie launched the Servicer Total Achievement and Rewards program in February to provide transparency to the sector. The review was designed to help servicers focus on areas deemed critical to the government-sponsored enterprise. The firms will be given scores on a five-star scale, with five being the highest performing.
As of July, 21 of the 34 servicers subject to STAR reviews are on track to achieve at least three stars or higher.
Of the 11 largest servicers, Wells Fargo ($39.88 0%), Citigroup ($51.45 0%), Ally Financial ($25.57 0%) and Everhome Mortgage are on track for at least a three-star rating. And of the 10 second largest group of servicers, Fifth Third Bank, HSBC Mortgage Corp., The Huntington National Bank, Aurora Bank, Regions Bank and Central Mortgage Co. are on pace for the higher scores, according to results released in September.
Fannie said Friday 11 of the 13 smallest group of servicers were showing signs of higher performance: American Home Mortgage Servicing, Arvest Mortgage Company, Associated Bank, Branch Banking and Trust Co., Capital One, Colonial Savings, Doral Bank, Nationwide Advantage Mortgage Co., Navy Federal Credit Union, Manufacturers and Traders Trust Co., and Sovereign Bank.
"Servicers who achieve the highest rankings in the STAR Program are the market leaders in providing assistance to homeowners who are having difficulty making their mortgage payment," said Leslie Peeler, vice president for servicer portfolio management, Fannie Mae.
While BofA and JPMorgan Chase did not appear to be on pace for even a median score, a Fannie Mae spokesman said they will have the back half of the year to make improvements.
There could be consequences if they don't. When the program was launched Fannie said servicer compensation would be tied to the year-end STAR program results.
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