Case-Shiller: Home price gains decelerate rapidly

Case-Shiller: Home price gains decelerate rapidly

Biggest drop in HPI since November 2012

Can Quicken Loans save Detroit?

Forbes: “Dan Gilbert is saving Detroit to help his business”

Monday Morning Cup of Coffee: Love or loathe – Reverse mortgages, Holder’s legacy

Plus, a week of critical housing and mortgage finance metrics ahoy
W S

Closing Call

Pavaso blog header revision 2
Breaking down the TILA-RESPA Integrated Disclosure, how it impacts your business, and ways to solve it. Written by the experts at Pavaso each business day.

The profit-margin challenge with TILA-RESPA

Get operational processes firmed up now for Aug.1, 2015 go-live
Mark McElroy
Do you know what it fully costs you to acquire a customer? It is now critical that you know this metric today, because it’s going to change on Aug. 1, 2015. If your operational processes are not streamlined, your margins are going to suffer worse when TILA-RESPA is effective.
Read More

Acquiring new customers vs. retaining existing customers

TILA-RESPA will force you to get creative on revenue and profits
Matt Corcoran

We offer a solution on the Pavaso platform called Title Check — where title companies can stay in front of existing customers by offering them an annually recurring service to check their title and ensure it’s clean. This is an entirely new line of revenue to leverage all of those customers that they’ve acquired and closed, instead of purely focusing on bringing in the next closing. 


Read More

I dream of loan origination genie

Wishing for better profit margins?
Matt Corcoran
Independent mortgage banks pulled in average profits of $346 per loan on originations last quarter, compared to an average profit of $1,082 per loan in the fourth quarter.
Read More

Challenging the status quo

Now is the time to question if you're ready for TILA-RESPA go-live
Mark McElroy

In planning for big changes to your organization, the key area of a digital transformation know as Operational Process is one that is absolutely pertinent in the wake of regulatory disruption such as TILA-RESPA.  


Read More

What's your business intelligence IQ?

Operational process improvements should be a focus right now
Matt Corcoran

It's apparent that you’ll need clear processes and guidelines in place for your workforce to maintain high levels of service while working within strict tolerances that could result in game-changing fines for your business.


Read More

How to digitally transform closings

Recap of last week's post regarding customer experiences
Mark McElroy

If you’re staying on par with the Lender Implementation Timeline, then that means there are only three weeks left until you wrap that phase up. Will you be finished with this phase in three weeks? 


Read More

Turning negatives into positives

CFPB consumer pain points provide base line for industry change
Matt Corcoran

If you aren’t honest with yourself on the issues customers are facing, you’ll have a tough time embracing a plan to improve your service levels to match customer expectations.


Read More

11 customer experience statistics you need to know

Consider these while preparing for TILA-RESPA and beyond
Matt Corcoran
Consumers are two times as likely to share their bad customer service experiences than they are to talk about positive experiences. (2012 Global Customer Service Barometer)
Read More

Mortgage and technology shifts

Recap of last week's blogs on digital transformation in mortgage market
Mark McElroy

As you move through that process of determining what needs to be done in response to TILA-RESPA, we can’t say enough how important it is now to think beyond August 2015 in order to prepare for the new landscape of this industry.  


Read More

Netflix and the housing industry

Why "digital transformation" needs to be front-of-mind today
Matt Corcoran

Perhaps the most easily understood example of a technology disruption that occurred, and a digital transformation that didn’t, is the battle between the Internet-centered Netflix and the brick-and-mortar Blockbuster.


Read More