NY state senator convicted in foreclosure embezzlement scheme

NY state senator convicted in foreclosure embezzlement scheme

Pay-offs, fraud and bribery marked Democrat senator’s tenure

Weiss Residential: Nearly half of homes in top markets losing value

"Here's where the next housing crash will start"

Small Texas bank winning big fight against CFPB

Court of Appeals upholds bank’s challenge to regulator
W S

Audit says FHFA failed to address consumers' GSE complaints

/ Print / Reprints /
| Share More
/ Text Size+
The Federal Housing Finance Agency mishandled consumer complaints about Freddie Mac and Fannie Mae, including complaints about possible foreclosure actions, the FHFA Office of Inspector General said in a report this week. Late last year, the OIG launched an investigation into how FHFA — the  conservator of Fannie and Freddiehandled consumer complaints filed against the GSEs after noting an upswing in fraud, waste and abuse complaints within the mortgage segment. The OIG investigation concluded that 70% of all consumer complaints filed with the FHFA during the audit period were tied to the GSEs. In its report, OIG outlined several procedures for the FHFA to improve its oversight of GSE consumer complaints. The inspector general's report said the "FHFA would also benefit from establishing better oversight of the enterprises' complaint procedures, including conducting periodic substantive reviews of statistically sound random samples of complaints processed and following up on all complaints to help ensure appropriate disposition." The OIG discovered during its probe that FHFA regulators saw a need to improve oversight of GSE consumer complaints. But at the same time, the OIG concluded in its report that FHFA "debated the nature and scope of its role for two years and did not implement needed improvements." Write to: Kerri Panchuk.

Recent Articles by Kerri Panchuk

Comments powered by Disqus